Shipping policy

Two Tails is operated by QC Property Ventures, LLC. This policy explains where we ship, how long it takes, and what to do when something goes wrong.

Where we ship

We ship within the United States only. We do not ship internationally at the moment, and checkout will not accept an address outside the United States.

Shipping cost

Shipping is free on every order. There is no minimum spend and there is no charge added at checkout.

How long processing takes

Orders take 1 to 3 business days to process before they ship, and during busy periods that can extend to 5 business days. Processing means the order is picked, checked, and packed by our supplier, and it happens before the tracking number becomes active.

How long delivery takes

Once an order ships, most items take 10 to 15 business days to arrive. The 15 day figure is the outer edge rather than the expectation, and most orders turn up before it. We quote the long end on purpose, because we would rather beat the estimate than miss it.

A small number of items ship from a warehouse inside the United States and arrive faster, usually in 3 to 5 business days.

Our products come from overseas suppliers, and that is the honest delivery window. We would rather tell you before you pay than surprise you afterwards. If you need something by a specific date, please email us first and we will tell you whether it is realistic.

Orders with more than one item

If you order several items, they may ship separately and arrive on different days. Each shipment carries its own tracking number. A partial delivery does not mean the rest of your order is lost.

Tracking

You will receive a shipping confirmation email with a tracking number once your order leaves the warehouse. Tracking can take 2 to 3 days to start showing movement after you receive that email, which is normal for a shipment that travels internationally before it reaches the domestic carrier.

Delays

Customs processing, weather, and carrier backlogs can add time, and those are outside our control. If your order passes 20 business days from the ship date with no tracking movement, please email qcpventures@gmail.com and we will chase it with the supplier.

Incorrect addresses

Please check your shipping address carefully before you pay. If a parcel is returned to the supplier because the address was wrong or incomplete, we can resend it once you cover the cost of reshipping.

Lost parcels

If tracking shows your parcel as delivered but you do not have it, please check with your neighbors and around your building first, then email us. We will open a case with the carrier.