Refund policy

Two Tails is operated by QC Property Ventures, LLC. This policy explains how returns and refunds work when you buy from this store.

The short version

You have 30 days from the day your order arrives to request a return. You need to email us first, before you send anything back. You pay for return shipping unless the item arrived damaged, defective, or wrong.

Contact us before you return anything

Email qcpventures@gmail.com with your order number, and tell us what you want to return and why. We will reply with the correct return address and with instructions.

This step is not a formality. Our products ship from fulfillment partners rather than from an office, so the right return address depends on the item. A package sent back without instructions from us may never reach us, and we cannot refund an item that we do not receive.

What we can accept

To be eligible for a return, an item must be unused, in the same condition you received it, and in its original packaging. Please include your order number in the box.

Return shipping

You pay for return shipping on a standard return. We do not send prepaid return labels. We recommend a tracked service, because we can only process a refund once the item reaches us.

Refunds

When your return arrives we will inspect it and email you to confirm that we have it. If the return is approved, we issue the refund to your original payment method within 5 business days. Your bank or card issuer may take another 5 to 10 business days to post the credit to your account, and that part is outside our control.

Shipping is free on every order at the moment, so there is no shipping charge to deduct from a refund.

Items that arrive damaged, defective, or wrong

If your order arrives broken, faulty, or is not what you ordered, email qcpventures@gmail.com within 14 days of delivery. Please include your order number and a photo of the problem. We will replace the item or refund it, and you will not pay return shipping in that situation. In some cases we will not ask for the item back at all.

Items we cannot take back

We cannot accept a return on an item that has been used, washed, or damaged after it was delivered. We also cannot accept a return on a gift card.

Exchanges

We do not run direct exchanges. If you want a different item, color, or size, the fastest route is to return the original for a refund and place a new order.

Cancelling an order

If you need to cancel, please email us as soon as possible. We can usually stop an order before it is passed to our supplier, which is normally within 24 hours of you placing it. After that point it has to be handled as a return.